Management

What’s it like working with me? Maybe this will help.

I‘m the UX Writing Manager at Mindbody. Here’s my Manager Readme: a one-pager that lays out my leadership style and values. It’s continuously evolving.


Goals

Being a manager is a title. Being a leader is a role. For you, I’ll strive to be both. Some days we’ll dig into the nitty gritty of your work. Other days I’m showing off our value and impact to executives.

I promise to bring my whole, authentic self to work. I hope you feel the same way, too.

The job’s three main buckets: 1) Maintain and evolve the company’s voice, tone, and brand strategy across products, 2) Lead and grow the skills of our UX Writers, 3) Create a design-thinking culture.

Leadership values

  • Kind and strategic choices with an infinite mindset
  • Safe spaces based on Brené-esque vulnerability
  • Continual education on hard and soft skills (mine, too)
  • Protection with my confidentiality, coaching, and intervention, if needed
  • Transparency where communication is sincere and no question is too small
  • Fulfilling, meaningful work through initiative and creating our own opportunities
  • Career preparation within the company—and beyond

Expectations

  • Lift your teammates up, rather than pull them down
  • Respect everyone by showing up and being present; I admire a closed laptop during a meeting
  • Be communicative and proactive—follow up on projects and stay up to date with team members
  • Give feedback that’s compassionate, candid, and specific
  • Receive feedback with curiosity and a bit of tough skin
  • Spend time on problems before rushing to solutions
  • Ask questions (and practice asking really good ones)
  • Approach situations with empathy and a benefit-of-the-doubt attitude

Weekly rituals

One-on-ones. This is your time. We’ll look at your recent accomplishments and what you’re looking forward to. But other topics are up to you—your projects, career goals, team conflicts, professional and personal highlights…

Team huddles. This is our time. We’ll roundtable what we’re working on then workshop ideas, discuss industry hot topics, or try out skill-building activities.

Office hours. I have an open-door policy. (I was a teacher, after all.) Stop by my desk or pop into my Zoom—so we can go over designs and content. First come, first serve. Bring guests, like fellow designers or researchers, if that’s your fancy.

Personality type

I’ve been told these assessments reflect me comically well.

TLDR: I’m a gregarious optimist who takes pride in my work. I’ll be the first one to raise my hand, dig in, and bring people together. Add a pinch of a “yes, and” philosophy from my theatre days. My favorite moments are having a blast team building and the take-a-deep-breath conversations about what’s hard and real.


If you’re a coworker, I’d love your feedback. It’s important to me that I actually live up to these values.

If you’re a fellow manager, chat with me about your own secret sauce. There’s so many ways to lead—let’s keep each other fresh.